Frequently Asked Questions

I’ll introduce the question you often inquire.

Question about your reservation

What happens to handling of the personal information sent from the Q: reservation form?
I’m treating personal information of A: customer as follows.
I’m treating customer’s personal information as follows.
< bamboo shop hotel Private policy>

Don’t you accept a question and reservation by Q: telephone?
A: The contents of exchange offer you the charge for this sorry HP by a special fee, and if it’s the exchange you inquire by mail saying a staff will confuse it with stay plans of other media (magazine and travel agency etc), do the answer mistaken for a customer and cause you trouble, are left each other, so it’s troublesome, but I’m requesting by mail as much as possible.
Your question A question is the question form, and your reservation takes care of it by the reservation form.

※ The customer to whom a question by telephone is preferred is 0235-75-2031.
In MA, please. (To reception time 7:00-21:00)
About the one the contents of this home page are questioning about the case or the contents in our hotel of other media, please inform a staff first whether you’re questioning.

Q: I have seen this HP and have made a reservation by telephone, when there are no internet reservation coupons, isn’t service got? Acquisition method?
When there is no A: [the internet reservation coupon], you can’t use service.
A guide of a page has the [internet reservation coupon] in the auto-reply mail to a customer after a reservation form transmission, so please make a reservation from the reservation form or the stay question form.

What is Q: internet reservation coupon?
A: Offer the internet reservation coupon to the person who has made a reservation from this HP.
Trout. (For the service contents, this)
An optimistic travel and, then there are no orchids in the internet reservation in addition to our hotel.
Special service only of a subscriber from this HP.
Guidance of the internet coupon page is in the auto-reply mail you have reserved after a reservation form transmission, so please print the internet coupon out and use it by all means.

Doesn’t a confirmation mail of the reservation reach that the Q: reservation form was sent?
A: There seem to be a lot of entry mistakes of a mail address for the cause which is most.
After a reservation form transmission, that it’s usual, I’ll make a reservation immediately, a confirmation mail, a customer filled it out, it’s sent automatically to a mail address.
When not receiving a reservation confirmation mail even if it has passed for 1 hour after a reservation form transmission, please inquire to our hotel and make a contact in the form.
You make the customer’s reservation sent to a turn our hotel answer.

Do you want you to mail me Q: brochure?
A: I’ll mail it to you, so please inquire and offer more than the form.

Stay and question about a guest room

The time of the Q: check-in check-out?
A: check-in is 15:00, and check-out is 10:00.
The last check-in will be 18:00 in a case with dinner.
When making a reservation, when being later for the schedule check-in you offered for more than 1 hour than time please be sure to make a contact.

Every staying for 1 night in case of Q: stay for several days, can I stay at a different plan?
A: Yes is all right. Your reservation is troublesome, but please send from the reservation form according to the plan every 1 night.

Do you have Q: no smoking room?
A: I’m sorry, I don’t have that.

What do you have for Q: amenity (room equipment)?
A: bus 40 rooms of restroom※ attachment, television, the telephone, kettle pot, tea set, refrigerator, desk lamp, individual air-conditioner, soap (solid body), tooth brushing set, towel, bath towel, yukata and slippers (A※ restroom is the style.)

Q: I’d like to send the baggage by door-to-door service in advance, but is it OK?
A: Yes is all right. Please enter [stay day] and [reservation name of representative] in a sender name and send to this palace.

Can I take Q: pet and stay overnight?
A: I’m terribly sorry, but I’m declining an entry of a pet at this palace, and I stand by in the car.
SE, it’s correspondence.

Q: I’d like to check in after I take a bathe in the sea, is check-in all right with a condition of a swimsuit?
A: I’m terribly sorry, but please check in after you change your clothes in this palace bathroom.

Q: I’d like to return after I take a bathe in the sea but are they able to take a bath in about 15 o’clock and change the clothes?
A: I’m terribly sorry, but it doesn’t correspond.

Question about bathing and taking a bath

Bathing time of the Q: large indoor bath and the bathing possible hour until the next day’s departure time?
All except for a holiday can take a bath anytime to late at night 2:00-4:00 in A: large indoor bath.
Additionally 12:00 which is night if it’s a mist sauna, and even, it’s and is available from 6:00 next day.
Check-out is 10:00, so even the hour is a large indoor bath and a mist sauna.
Available.

Can Q: day trip bathing be done?
A: I’m terribly sorry, but I don’t go.

Question about facilities in the building and equipment

Do you have the room where Q: wheelchair can be used? Equipment for persons with physical disabilities?
It isn’t A: exclusive room, but the Japanese-style room and the Western-style room correspond.
A wheelchair Hill ari in front of the front door.
Obstacle of seeing and hearing Handrail part ari in stairs and an aisle

Q: legs are weak, is the movement to a hot spring easy from the room? Is there an elevator?
There is A: elevator, but there is a public bath in downstairs at the front, and there is※ etc. of stairs certainly.
(It’s an elevator from your room to the front and is about 30 meters including stairs from a front to the bathroom.)※ there is also a handrail and the stairs aren’t steep.

I’d like to use karaoke at Q: banquet hall, but how much is the charge?
The A: karaoke rental charge will be even after the banquet and is \12,000 (excluding tax).

How much is the attendant’s charge for the time of Q: banquet?
1 A: attendant charge (2 hours) will be 14,000 yen (excluding tax) and a carfare (for 1, 5000 yen, excluding tax, attendant 1-4 people) (for 2, 2 or 10,000 yen attendant 5 excluding taxx-8 people).
Attendant’s use will be 2 people-.

How much is the charge for Q: club aurora?
The charges for A: club [aurora] are more than 5 people and one person of 2500 yen (excluding tax), and that whiskey, distilled spirits and a soft drink are all you can drink with a charm and 3000 yen for one person (excluding tax), whiskey, distilled spirits, a soft drink, liquor, beer, a cocktail, all you can drink with a charm and the business hours, 20:30-23:30 and even, it is. When having reserved a song of 300 yen (excluding tax), karaoke becomes free.

Can a set and a fishing equipment of Q: barbecue be rented?
There is no rental of A: barbecue.
A fishing equipment is rented. The number is limited, so preliminary reservation is needed.
When beginning to feed and borrowing the next once, it’s available until check-out time. The charge is 2500 for 1 (excluding tax).

Will Q: massage be done? Or a foot massage?
There is A: massage. It’ll be fee for use \4,500 (including tax, including charge of arrangements) and be use only by your reservation from 17:00 to 23:00.
※ A foot massage isn’t being performed at this palace.

I want you to make them use Q:FAX….
When I’d like to use A:FAX, it’s trouble, but please tell to the front.
The charge depends on the number, a paper size and a destination, so please ask a front for more information.

Question about a meal

What time does time of the Q: dinner start?
You can eat from A:17:30-time. When check-in passes 18:00, I can’t sometimes serve any more dinner, so please be careful.

Where is the location of the Q: meal?
Private room dining together a place, a banquet hall and breakfast will be combined dining together in the hall for A: dinner.
(On season and dinner will be sometimes combined dining together.)

The dinner menu after 2nd night when being Q: stay for several days?
A: The menu of the dinner the after 2nd night will be a daily table.

Is Q: breakfast Japanese food? What time does it start?
It’ll be the A: total set menu. It’s 7:30-9:30.
Further, when time of the breakfast when it’s early departing in the next morning, arrives, please consult in a front.

It’s a stay on the Q: memorial day, so is bringing in of a cake and a drink all right?
A: I’m terribly sorry, but you refrain from bringing in.

Is Q: all you can drink being done? What do you have for the kind of drinks?
A: I receive yes by more than 5 people, and it’ll be 2500 yen for one person (excluding tax) by 5-in case of 9 people, 3000 yen for one person (excluding tax) and more than 10 people.
If it’s when you’re using a banquet hall, the kind of next and drink of all you can drink is (sake, beer, whiskey, distilled spirits and juice) for 120 minutes at time.

Can Q: drink be brought in?
Would you refrain from A: bringing in?

Q: fish and meat aren’t eaten, but can it correspond? The correspondence allergic to foods?
When you’d contact A: advance, I’ll prepare the dish in which meat and fish aren’t used.
When being allergic to foods and having the ingredients it isn’t possible to eat, when you’d contact beforehand, it’ll correspond. The case would like to ask you to contact me as rather early as possible.

Question about an access parking lot

Is there a pick-up service to Q:JR Tsuruoka station?
A: Only a subscriber from this HP is welcoming and sending off to JR Tsuruoka station, the Shonai airport and Shonai product house.
It’s received from one person, and it’s needing by 3 days before of the stay day. (It isn’t sometimes added at request time of the pick-up service.)
A messenger, 14:30-17:00 and feed are 8:00-10:00.
The following special period isn’t being welcomed and sent off. Please accept it.
Pick-up service exclusion day: The kyuu previous day of 6/11-11/23, holiday and 12/31-1/3 or 4/28-5/7 or 7/16-8/21
※ A subscriber from a net and a stay site of optimistic travel etc. has no pick-up services.
Special service only of a subscriber from this HP.

Is there a pick-up service by microbus of Q: group?
It’s being welcomed and sent off to the A:JR Tsuruoka station Shonai airport and Shonai product house. It’s received from one person, and it’s needing by 3 days before of the stay day. (It isn’t sometimes added at request time of the pick-up service.)
A messenger, 14:30-16:00 and feed are 8:00-10:00.
The following special period isn’t being welcomed and sent off. Please accept it.
Pick-up service exclusion day: The kyuu previous day of 6/11-11/23, holiday and 12/31-1/3 or 4/28-5/7 or 7/16-8/21

Is there Q: parking lot at a hotel?
A: Yes, I have that. 70 cars can park for free of charge, but a parking lot in front of the hotel is number.
It’s limited, so if you arrive, please come to a front.
A staff will park or move to another parking lot in front of the hotel.

In case of Q: sea bathing, can you make them hold a car at a parking lot? Could you keep the baggage?
It’s possible to park A: stay daily allowance day from 12:00, noon.
It’s sorry after check-out after 10 o’clock a.m., but a car can’t be parked.
Further it’s possible to park 70 parking lots for free of charge, but number is limited to a parking lot in front of the hotel, so if you arrive, please come to a front.
A staff will park or move to another parking lot in front of the hotel.
The early arrival time (noon-15: To 00 before) will be only a change and use in a parking lot.
Keeping of the baggage can’t be done, so please accept it.

Question about payment

Can a gift certificate be used for Q: payment?
It’s A: gift certificate, but reservation from a home page is only principle cash.
The use of a gift certificate is possible by payment of an option dish. A ticket can’t sometimes use it, so please inquire.

Can a credit card be used for Q: payment?
I offer you a plan in A:HP in a special fee, so I’m terribly sorry, but you can’t use it.